Best In Spain Travel Concierge expressly excludes to the fullest extent possible any representation or warranty (express or implied) concerning the information contained on this web site. Such information is provided on an “as is” and “as available” basis. The standard terms and conditions of Best In Spain Travel Concierge shall apply to all matters between Best In Spain Travel Concierge and its clients, which terms and matters shall be governed by Spanish Law.

Legal notice

In compliance with the provisions of article 10 of Law 34/2002, of 11 July, on Information and Electronic Commerce Services for the General Public (LSSI), we hereby announce that is run by Best In Spain Travel Concierge SL., with registered office at Paseo de la Castellana 225, Madrid 28046, Fiscal Identification Number B84741006, telephone +34 647235248 and electronic mail [email protected]


Payment of Deposits and Balances

Best In Spain Travel Concierge requires a 25%-40% non-refundable deposit (depending on the service solicited) in order to confirm a booking. The balance of the total booking cost is due before or on the trip/service start date. Reservations made within 24 hours of the trip date must be paid in full at the time of booking.

Payments can be made by credit card directly over the phone or by email with Best In Spain Travel Concierge. This payment is made through a secure server provided by BBVA, one of the largest banks in Spain.


Refund Policy

The deposit made at the time of booking is not refundable under any circumstance.

Due to unforeseen circumstances, the company reserves the right to cancel a tour or activity at any time before the start, and supply participants with a full refund of the amount paid. This does not include additional expenses such as but not limited to: non-refundable airline tickets. We will inform the customer as soon as possible. In the case of any other change in the activity: date, time, location, etc., we will proceed in the same way. All the appropriate refunds shall be made as long as they adhere to the conditions stipulated in our cancellation policy. There will be no refund for any partially unused services by the client decision.

Hotel refund policies vary by individual hotels and each refund policy of each hotel booked will be outlined accordingly at time of booking.


What responsibilities do I assume as a guest?

Guests are responsible for: Having or contracting their own personal insurance policy to assist them in the event of injury and/or accidental death while being hosted by Best In Spain Travel Concierge or subcontracted guides and guide services of Best In Spain Travel Concierge. Best In Spain Travel Concierge assumes no responsibility for injury or accidental death for clients who did not contract such insurance with Best In Spain Travel Concierge. Clients are responsible for choosing a trip that suits their abilities, fitness level and state mental health; communicating any physical, mental or emotional limitations by fax or on-line to Best In Spain Travel Concierge prior to trip departure; If you are booking a tour or services with Best In Spain Travel Concierge for someone other than yourself then be aware that you are making choices for that person(s) regarding physical ability, interest level, price and booking conditions and injury and accidental death insurance policy purchase or waiving of injury and accidental death insurance; arriving at the trip start with the appropriate clothing; respecting nature and the laws of areas visited; following environmental guidelines and regulations while on the trip in accordance with leader direction; and respecting the rights of other trip members.


What are Best In Spain Travel Concierge limitations of liability?

Best In Spain Travel Concierge is not liable for bodily injury, accidental death or property damage or theft as a result of (but not limited to): falling, physical exertion for which a guest is not prepared; forces of nature; travel by train, auto, boat or other conveyance, or by bicycle, ski, horseback, foot or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations; and the adequacy of medical attention once provided. Travel insurance is strongly recommended. Best In Spain Travel Concierge is also not liable for additional expenses not specified as included in the trip cost. Best In Spain Travel Concierge is not liable for additional expenses a guest may incur as a result of a late start and/or late return due to natural disasters, weather, traffic, governmental actions, public protest or disturbances, illness of a guide or other guest while en-route or any other delays due to circumstances beyond the control of Best In Spain Travel Concierge guides or partners. Best In Spain Travel Concierge reserves the right to make route, restaurant and hotel modifications as necessary to improve the trip’s quality or to accommodate weather and the comfort and well-being of guests. Guests of Best In Spain Travel Concierge give express permission to take photographs or video recordings of its trips for marketing purposes, as well as approving such use by third parties with whom Best In Spain Travel Concierge may collaborate with, without financial remuneration.

Cookies used on this site

A cookie is a small text file that is stored in your browser when you visit almost any website. It helps the website remember your visit when you return to browse this page.

Cookies often store technical information, personal preferences, content personalization, usage statistics, links to social networks, access to user accounts, etc. The purpose of the cookie is to adapt the web content to your profile and needs.

Without cookies the services offered by any site would be significantly diminished.

Following the guidelines of the Spanish Data Protection Agency, we list below the types of cookies used on our website:

First-party cookies:

– Session cookies to ensure that users who fill in information or write comments are human and not automated applications. We use these to combat spam.

This site uses third-party cookies for the following::

– Google Analytics: storing cookies to produce statistics on traffic volume and visitors to this website. By using this website, you are consenting to Google’s processing of data about you. If you would like to exercise any rights in this regard, you must communicate directly with Google.

-Social networks: Each social network uses its own cookies for you to click on buttons such as I Like or Share.


Disabling or removing cookies

At any time you may exercise your right to disable or delete cookies from this website. These actions are performed differently depending on the browser you are using.

Additional Notes

– Neither this website nor their legal representatives are responsible for the content or accuracy of the privacy policies of third parties that may be mentioned in this cookies policy.

– Web browsers are responsible for storing the tools and cookies to facilitate navigation as well as allowing you to delete or block your cookies. Neither this website nor its legal representatives can ensure the correct or incorrect handling of cookies by any of the above browsers.

– In some cases you need to install cookies to remind the browser of your decision not to accept cookies.

– In the case of cookies from Google Analytics, the company stores cookies on servers in the United States and agree snot to share it with third parties, except in cases where it is necessary for the operation of the system or when this is mandatory by law.

As Google does not save your IP address. Google Inc. is a company attached to the Safe Harbor Agreement and ensures that all data transferred will be treated with a level of protection according to European standards. You can view detailed information on this subject at this link..

For information about how Google uses cookies we attach this other link.

Personal data provided is incorporated into a file under Best In Spain Travel Concierge responsibility with the sole aim of responding to your request. You may exercise your right to access, correct, cancel and oppose this by writing (attaching a copy of your identification) to us at Paseo de la Castellana 225, 8D, 28046 Madrid.

De acuerdo a la Ley Orgánica 15/1999 los datos de carácter personal que usted nos ha facilitado podrán ser incluidos en un fichero responsabilidad de Best In Spain con la única finalidad de dar respuesta a su solicitud. Usted podrá ejercitar sus derechos de acceso, rectificación, cancelación y oposición diríjiendose por escrito a Paseo de la Castellana 225, 8D 28046 Madrid., adjuntando copia de su DNI.


Should you have any concerns or questions about this policy, please contact us by email to [email protected]